Shipping policy

Thank you for shopping with CyberCrafts by Bianca!

Every order is made with care and created just for you. Below is everything you need to know about production, shipping, and delivery.

⭐ PROCESSING & PRODUCTION TIME

All items in our shop are made-to-order, which means your product is created after you purchase.

Typical processing times:

  • Apparel: 2–5 business days

  • Mugs & drinkware: 2–4 business days

  • Kids & baby items: 2–5 business days

  • Custom designs: 24–48 hours for design creation + production time after approval

  • Digital downloads: Delivered instantly via email

Processing times may increase during:

  • Holidays

  • Sales events

  • Peak seasons

  • Weather-related delays

I always work hard to get orders out as quickly as possible!

⭐ SHIPPING TIME

Once your item is printed and shipped, standard delivery takes:

3–7 business days within the United States

Shipping carriers used include:

  • USPS

  • UPS

  • FedEx

  • DHL
    (depending on the item and fulfillment partner)

You will receive a tracking number as soon as your item is on its way.

⭐ SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Product type

  • Weight

  • Destination

  • Fulfillment location

Some items may ship separately to ensure the fastest delivery.

⭐ MULTIPLE ITEM ORDERS

Because items may be fulfilled by different production partners, your order may arrive in multiple packages.

You will receive tracking details for each shipment.

⭐ INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your address before placing your order.

CyberCrafts is not responsible for:

  • Packages delivered to the wrong address

  • Lost items due to incorrect address information

  • Returned packages caused by incomplete or wrong addresses

If your order has not entered production yet, I can update the address.
Please contact me within 2 hours of ordering to make changes.

If the package is returned to the printer, reshipment costs will apply.

⭐ LOST, STOLEN, OR DELAYED PACKAGES

Once an item is shipped and scanned by the carrier, CyberCrafts is no longer responsible for lost or stolen packages.

If this occurs:

  1. File a claim with the carrier

  2. Notify me through the Contact page

  3. I will assist wherever possible

For delayed packages, please allow additional time during holidays or severe weather periods.

⭐ DAMAGED OR MISPRINTED ITEMS

If your order arrives damaged or incorrect, please contact me within 48 hours of receiving your package.

Include:

  • Photos of the damage or misprint

  • Photos of the full product

  • Photos of the package (if damaged)

A free replacement will be sent after verification.

⭐ DIGITAL ITEMS

PNG files and digital downloads are delivered instantly and are not shipped physically.
No shipping fees apply to digital products.

⭐ INTERNATIONAL SHIPPING

At this time, CyberCrafts ships within the United States only.

⭐ CONTACT

If you have any questions about shipping, feel free to reach out anytime.

💌 support@cybercraftsbybianca.com
or use the Contact page on the website.